How Radaro is Helping Oxworks Deliver Better Service to its Customers
What is Radaro?
Radaro is an Australian made logistics platform designed to manage the entire delivery life cycle, covering scheduling, route planning, live tracking, ETA updates and customer feedback. Back in 2024, Oxworks adopted Radaro to lift efficiency across our transport operations and give our team clearer visibility at every stage of delivery. This helped us respond faster, identify opportunities for improvement and ultimately provide a more dependable and customer focused service.
The Oxworks delivery cycle with Radaro
When you place an order with Oxworks, our sales team will provide an estimated readiness date based on stock levels and fabrication lead times. Once your order is ready for delivery, Radaro helps us manage the entire process with accuracy and transparency, so you always know what to expect.
On the day of delivery, you’ll receive an SMS confirming that your delivery is scheduled and providing an approximate time window. As your delivery approaches, you’ll get another message letting you know you’re next on the route and that our friendly driver is on the way. This is especially helpful for our trade customers who may need to meet the driver on-site.
Once your order is on the road, Radaro provides live tracking and a clear ETA. Our team uses the platform to plan efficient routes and monitor any delivery-related communication. This visibility supports smoother deliveries, fewer delays, and gives you the reassurance of knowing exactly where your order is at any moment.
When your items are delivered, our team uses Radaro to capture drop-off receipts and photos. This creates reliable records for both you and our team, ensuring every delivery is logged accurately and can be reviewed whenever needed.
After drop-off, you can also share feedback directly through the system—an easy way to let us know how we performed and to help us continuously refine our service. Every response helps us improve your experience and maintain the high standard you can rely on.
Using Radaro data to continuously improve our services
Radaro gives us clear and consistent visibility across every stage of the delivery process, allowing our team to make informed decisions that directly improve your experience. Instead of relying on information that was previously hard to track or slow to surface, we can now measure performance in real time and guide our teams to maintain high service standards. This helps us identify any pain points early and address them before they affect your delivery.
The platform allows us to monitor delivery schedules and workloads more accurately. By understanding exactly how each run is progressing, we can plan loads more efficiently, avoid unnecessary delays and ensure our delivery commitments match the expectations we set with you. This means no overworking of delivery resources, fewer bottlenecks and a smoother, more predictable customer experience. Since implementing Radaro into our process, our delivery capacity has doubled without unnecessary delays or pressure on our teams. Our staff are always informed of order progress and are more capable than ever, seeing more efficient internal communication and reduced staff overtime by 13%.
Customer feedback is now easier to gather, review and turn into practical improvements. Radaro centralises comments and ratings, helping us identify patterns, refine workflows and lift our service where it matters most. These insights support continuous improvement and help us maintain the standards our customers expect. Your feedback becomes a powerful tool that shapes how we operate.
Customer service at the core of our values
At Oxworks, our Vision, Mission and Values are built around providing the exceptional experiences and value to exceed our customers’ expectations. Radaro is just one of the key components in our toolkit that helps us deliver on these promises. Radaro is used across all our national stores, so you can expect the same genuine Oxworks experience no matter where you are.