Oxworks Trading Pty Ltd ABN 81 145 873 909 trading as Oxworks is committed to providing you with the best possible customer service experience. Oxworks is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
What is 'personal information'?
Personal information is any information about an individual that identifies an individual or by which an individual's identity can be reasonably determined.
Collection of your personal information
There are many aspects of the site that can be viewed without providing personal information, however, for access to future Oxworks customer support features you are required to submit personally identifiable information.
What personal information do we collect and provide?
We collect the following information about an individual:
date of birth;
driver's licence details;
financial information including bank account number, bank account name, BSB number and credit card details including credit card number, name on card, expiration date and security number;
business details including Australian Business Number (ABN);
credit references and other information relevant to credit worthiness including information about a customer's credit liabilities, repayments and defaults;
other transactional information.
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
We also collect any other information necessary or reasonably required to provide the specific products and services our customers require.
We may disclose information regarding the provision of credit, the amount of credit provided, the terms and conditions of credit, when the credit account was opened and closed and information about repayments and defaults.
How we collect personal information?
We collect personal information directly from our customers when they:
request a quote or other information from us;
place orders for products and services with us;
return products to us;
open a credit account with us or when reviewing our customer's credit account;
provide feedback to us.
We collect personal information about our customers from external sources such as:
credit or trade referees;
credit reporting agencies;
other credit providers;
public sources such as telephone listings and internet;
our service providers involved in helping us to provide credit or to administer credit facilities, including our debt collectors, credit insurer, insurance broker and legal advisers.
Non-disclosure of personal information
If we request personal information and it is not provided, we may not be able to:
provide products or services or otherwise assist the relevant customer;
manage or administer our customer's account;
verify the customer's identity or protect against fraud;
inform about product or services that might better meet our customer's needs.
General use and disclosure
We use and disclose personal information for the primary purpose for which it was collected, related purposes and other authorised purposes.
Use and disclosure for direct marketing
As part of our functions and business activities, and to promote our products and services to customers, we may use personal information provided to us for the purposes of direct marketing and product review. Direct marketing includes, but is not limited to, sending our customers and / or contacting our customers in relation to promotions and information about our products and services or to send invitations to our events. Product review includes, but is not limited to, contacting our customers in relation to products or services received and requesting feedback, review or a ‘star rating’ on those products or services.
We will only use an individual’s personal information to market our products or services or to send invitations to our events where we give that individual an opportunity to request us not to use the information for such purposes.
We will not use a customer’s personal information for such purposes if the customer requests us not to do so. A customer can opt out of receiving direct marketing or product review communications at any time. Please see the section ‘Contact Us’ for our contact information.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Oxworks takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
How do we keep personal information secure?
We take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. We store electronic information on secure servers in access controlled premises, and require all persons authorised to access such information to use logins and passwords to access such information.
Accessing your personal information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Oxworks reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Denying access to personal information
We are not always required to provide our customers with access to their personal information upon request. We may refuse access to personal information where the information relates to existing or anticipated legal proceedings, where denying access is required or authorised by law, or where the request for access is regarded as frivolous or vexatious. If we deny a request for access to, or refuse a request to correct personal information we will provide the reasons for not doing so.