Oxworks returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Oxworks will accept product returns and provide you with a refund, replacement product or repair where:
- The product is faulty or is not of acceptable quality; or
- The product is not fit for its intended purpose; or
- The product does not match the sample or description; and
- You can provide an invoice or other adequate proof of purchase
Oxworks reserves the right not to offer a refund, replacement product or repair where the item fault is a result of misuse or neglect.
Change of Mind Returns
Oxworks is not legally obliged to offer a refund or exchange if you simply change your mind or choose the incorrect products. However, we understand that sometimes circumstances may change and want to assist where possible. We reserve the right to charge an appropriate restocking fee of 15% or $50, whichever is greater, to recoup the costs of processing the return and returning the goods to our shelves. Our staff will only consider a refund or return if:
- The goods are returned in original packaging
- The goods are not damaged or soiled in any way
- The goods are fit for resale as a “new” product
- The goods are returned within 21 days from date of purchase
Change of mind returns are at the absolute discretion of Oxworks and its representatives, however our commitment to our customers is to act reasonably in these circumstances, without disadvantaging our customer or our business. We would only ever sell our customer “as new” products and cannot accept any returns where the product does not meet these criteria.
Custom Order Returns
Custom Orders are manufactured specifically for the customer and cannot be returned for exchange or refund once manufacturing has commenced.
How to Return a Product
Simply return the product (with proof of purchase) to any Oxworks store. Please consider this Returns Policy before requesting a return or refund.