Sales and Customer Interactions
Below are important updates on our company policies and procedures.
Victorian Stores – Back to Business As Usual!
Due to the easing of restrictions by the Victorian Government, our Sales offices & Showrooms and are now open and welcoming trade and general public customers again. Our Staff will still be adhering to the social distancing guidelines within each site.
Payment methods are back to normal too, with staff accepting Cash once more, however, Non-Contact payment methods are preferred.
Queensland, New South Wales & Western Australian Stores
Sales & Show Rooms Open
All Queensland, New South Wales and Western Australian Stores are open and its business as usual. Our stores are exercising social distancing and we encourage you to do so when in store.
Pick Ups & Deliveries
Oxworks is offering Non-Contact delivery and pick up options. Delivery is available between 7am and 4pm. Times cannot be guaranteed; however, we can offer guidance on whether the delivery will be AM or PM.
Orders must be placed and paid for prior to 1pm for next day delivery pending our schedule.
Orders can be picked up from our Sales Sites. Orders will be loaded via forklifts where appropriate or left next to your vehicle so you can load yourself. Our Warehouse Supervisor will check the order and leave the paperwork with your order. Please remain in your vehicle until your order is loaded and our team members are more than 1.5 metres away. Please double check your order is correct prior to tie down of your load.
Orders & Payments
All Orders are preferred – via Email or Phone. However, orders can be made in person at our Sales Office providing strict social distancing measures are adhered to.
Orders placed (for stocked items) prior to 1pm will be processed that afternoon and ready for collection the following day. Orders placed after 1pm will be processed the following day for collection the day after. An Order Confirmation will be sent to you as soon as your order is processed.
COD Orders must be paid for prior to collection. Account Orders must have a Purchase Order reference.
Custom Orders will be processed after signed drawings (where required) have been received.
All Stores are open still operating under Government guidelines from 7am until 4pm from Monday to Friday to allow for more flexible order / collection times.
Please ensure you respect our staff throughout this process and adhere to the guidelines implemented.
Glenn Hosking & Dan Eadie – Oxworks Directors