QLD Sites

All Queensland branches will continue to be open and operate around the restrictions. 

All Oxworks staff, customers and visitors must wear a face mask.

All branches must have all customers/visitors sign-in using the QR codes provided.

 


 

NSW Sites

Our Smithfield Store will be closed in response to the NSW Governments new restrictions announced. The store will re-open on Monday 2nd August after the easing of restrictions on July 30th.

Our Smeaton Grange & Glendenning site will continue to operate under the new restrictions providing a click and collect style service and contactless delivery only. No customers will be allowed to enter the showroom for any reason and all collections must be contactless.

These branches must have all customers/visitors sign-in using the QR codes provided.

 

Sales & Customer Interactions

Below are important updates on our company policies and procedures.

 

Smeaton Grange & Glendenning Store (Smithfield Store Closed until further notice)

Pickup and delivery customers & staff will be required to wear a mask.

 

As this is a government directive, this is non-negotiable: NO MASK, NO SERVICE.

 

Please adhere to the strict distancing guidelines within each store and follow instructions from the sales and despatch teams in relation to this.

 

Pick Ups & Deliveries

Oxworks is offering Non-Contact delivery and pick up options.

 

Delivery is available between 7am and 4pm. Times cannot be guaranteed; however, we can offer guidance on whether the delivery will be AM or PM. Orders must be placed and paid for prior to 1pm for next day delivery pending our schedule.

 

Trade orders can be picked up from our Sales Sites. Orders will be loaded via forklifts where appropriate or left next to your vehicle so you can load yourself. Our Warehouse Supervisor will check the order and leave the paperwork with your order.

 

Please remain in your vehicle until your order is loaded and our team members are more than 1.5 metres away. Please double check your order is correct prior to tie down of your load.

 

Quotes

All Quotes are to be requested via email to sales@oxworks.com.au or directly to your sales reps email if you have it; or by Phone 1300 336 237 with your Quote enquiry. We will endeavour to process all enquiries in 24 hours or sooner. Quotes will be sent to you via return email.

 

Orders & Payments

All Orders are required to be via Email, Phone or online quote request. 

Orders placed (for stocked items) prior to 1pm will be processed that afternoon and ready for collection the following day. Orders placed after 1pm will be processed the following day for collection the day after. An Order Confirmation will be sent to you as soon as your order is processed.

COD Orders must be paid for prior to collection. Account Orders must have a Purchase Order reference.

Custom Orders will be processed after signed drawings (where required) have been received.

 

Refunds/Returns

We will not be accepting any returns during this time, unless prior arrangement has been made and at our sole discretion. Operating Hours All Stores are open still operating under these new guidelines from 7am until 4pm from Monday to Friday to allow for more flexible order / collection times.

 

Please ensure you respect our staff throughout this process and adhere to the guidelines implemented.

 

 

 

All Other Sites
COVID-19 Update

 

All Oxworks staff, customers and visitors must wear a face mask.

All branches must have all customers/visitors sign-in using the QR codes provided.

 

Sales & Customer Interactions

Below are important updates on our company policies and procedures.

 

All Stores

Pickup and delivery customers & staff will be required to wear a mask.

 

As this is a government directive, this is non-negotiable: NO MASK, NO SERVICE.

 

Please adhere to the strict distancing guidelines within each store and follow instructions from the sales and despatch teams in relation to this.

 

Pick Ups & Deliveries

Oxworks is offering Non-Contact delivery and pick up options.

 

Delivery is available between 7am and 4pm. Times cannot be guaranteed; however, we can offer guidance on whether the delivery will be AM or PM. Orders must be placed and paid for prior to 1pm for next day delivery pending our schedule.

 

Orders can be picked up from our Sales Sites. Orders will be loaded via forklifts where appropriate or left next to your vehicle so you can load yourself. Our Warehouse Supervisor will check the order and leave the paperwork with your order.

 

Please remain in your vehicle until your order is loaded and our team members are more than 1.5 metres away. Please double check your order is correct prior to tie down of your load.

 

Quotes

All Quotes are to be requested via email to sales@oxworks.com.au or directly to your sales reps email if you have it; or by Phone 1300 336 237 with your Quote enquiry. We will endeavour to process all enquiries in 24 hours or sooner. Quotes will be sent to you via return email.

 

Orders & Payments

All Orders are preferred – via Email or Phone. However, orders can be made in person at our Sales Office providing strict social distancing measures are adhered to.

 

Orders placed (for stocked items) prior to 1pm will be processed that afternoon and ready for collection the following day. Orders placed after 1pm will be processed the following day for collection the day after. An Order Confirmation will be sent to you as soon as your order is processed.

 

COD Orders must be paid for prior to collection. Account Orders must have a Purchase Order reference.

 

Custom Orders will be processed after signed drawings (where required) have been received.

 

Refunds/Returns

We will not be accepting any returns during this time, unless prior arrangement has been made and at our sole discretion. Operating Hours All Stores are open still operating under these new guidelines from 7am until 4pm from Monday to Friday to allow for more flexible order / collection times.

 

Please ensure you respect our staff throughout this process and adhere to the guidelines implemented.

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